Syncro scripting · Consulting
Working Syncro scripts that won't break your tenant.
Syncro automation built by an MSP operator who's shipped this stack in production. Native Syncro Asset and Worksheet Scripts, PowerShell, Python, and Microsoft Graph against the Syncro API. Tested against real client tenants, not just demo data.
The problem
Most Syncro scripts in the wild are unsafe to run in production.
If you've spent any time in the Syncro community library or shipped your own scripts, you've seen the failure modes.
- Vibe-coded scripts. Quick and dirty, written for a one-off and never hardened. They fail the moment a field is missing, a tenant is configured differently than the author assumed, or the API response shape shifts.
- AI-generated scripts. Look correct on first read, break on edge cases the model never saw. The Syncro API and Microsoft Graph surface alone have enough deprecations and undocumented behavior to defeat most LLM completions.
- Community library fragmentation. One script here, three more for the same task on Reddit, all written against different Syncro versions. Often outdated. Rarely documented. Sometimes still shipping credentials in plaintext.
- No time to maintain it yourself. The scripts you wrote two years ago still rely on a Syncro endpoint that's since been deprecated. Nobody on the team will touch them. They mostly work, until they don't.
The L1 queue moves fast. The cost of a broken script in production isn't the script. It's the trust your client puts in your team.
What we do
Custom Syncro automation, built and handed off properly.
- Custom PowerShell and Python automations against the Syncro API. Tenant onboarding, lifecycle scripts, ticket-triage helpers, asset-management hooks, anything the Syncro UI gates behind manual clicks.
- Native Syncro Asset Scripts and Worksheet Scripts. The ones that run inside Syncro itself: on agents, on demand, or on a schedule.
- Microsoft Graph integrations alongside the Syncro work. License assignments, mailbox config, group membership, distribution lists, anything Graph exposes for M365 lifecycle operations.
- Tested in production at MSP scale. The same codebase that runs the AI L1 fleet, not a starter template.
- Customized to your tenant. Your field schemas, your custom statuses, your client mix, your escalation rules. Not generic library code.
- Documentation and handoff included. Your team can read, run, and modify what we ship. No magic black boxes.
- Optional ongoing support. Iteration, edge-case patching, monitoring. Available on a retainer if you want it.
Why this works
The scripting layer is the foundation. The AI is the synthesis on top.
I built the AI L1 tech fleet at my prior MSP. The dispatcher and specialist agents are all PowerShell and Python against the Syncro API and Microsoft Graph. The scripting work is the foundation, not the magic.
The scripting work is the foundation, not the magic.
What that means for a scripting engagement: you're hiring the same person who already knows what does and doesn't break at production scale across a multi-tenant Syncro instance. The scripts ship with the same posture as the AI techs: idempotent where they need to be, scoped credentials, audit logging back into Syncro tickets, fail-safe defaults, and an escalation path when the script can't confidently handle a case.
Pricing
Hourly for short work. Project pricing for scoped deliverables.
- Hourly engagement: $200/hr for short projects under 10 hours. Use when scope is unclear or you want pay-as-you-go iteration.
- Project pricing: $2,000–5,000 for scoped deliverables with defined acceptance criteria. Use when you know exactly what you want shipped and can describe it cleanly.
- Documentation and handoff included in both. Inline comments, a short runbook, and a walkthrough call.
- 30-day support window on project pricing. If the deliverable doesn't behave as agreed, we make it right.
Path to more
Some customers grow into AI L1 techs. Most don't need to.
If you eventually want the dispatcher logic and specialist agents that turn these scripts into autonomous AI L1 techs (the multi-agent system that watches your Syncro queue, classifies each ticket, and routes it to the right specialist), that's the AI L1 Techs offering.
Most scripting customers don't need it yet. Some grow into it once their script inventory and ticket categories stabilize. Either path is fine, and the work overlaps. What you commission today becomes part of the substrate later if you decide to expand.
Book a call
Fifteen minutes, no pitch.
Tell me what you're trying to ship and what you've already tried. I'll tell you whether a short hourly engagement or a scoped project is the right shape, and what a clean deliverable would look like.